Workplace, Copier and Printer Support

Asteros provides contract-based Workplace, Copier and Printer Technical Support according to individually agreed SLA. Asteros team will help you transform your existing technical support or design support processes from scratch, establish regular reporting and SLA performance monitoring in such areas as service availability and response time. We can also transfer your IT staff to Asteros payroll.

Our Workplace, Printer and Copier Support Services include:

  • Installing, moving, adding and making changes to desktop PCs, software, printers and copiers remote and on-site incident resolution
  • PC, printer and copier administration including user account management and basic IT services
  • Scheduled PC, printer and copier maintenance
  • Coordination of PC, printer and copier repair by third-party service providers
  • Hardware and software delivery to customer site and service center
  • IT asset management
  • IT hardware and supplies acquisition and storage management
  • 24/7 technical support

We manage our technical support services using best-in-class BMC Remedy and HP OpenView Service Desk products. Our solutions are easy to integrate with existing customer's service desk systems.

Asteros also provides technical support for customer software, data center maintenance and customer systems and hardware maintenance; sources supplies and spare parts; upgrades existing and builds new IT infrastructures; and other services.

Outsourcing technical support is a preferred approach for banks, insurance companies, car dealerships, be recommended as an optimal solution for banks, insurance companies, pharmaceutical distributors, real estate agencies, retail networks (shops, movie theaters, pharmacies, hotels, Internet shops, etc.), airlines, governmental agencies, large manufacturing holdings and global IT service providers (as a way to outsource their regional service contracts).

Thank you for your interest in the Asteros Group!

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