Service Support & Information Center
Asteros delivers to clients from different industries a broad range of services that seamlessly fit the specific demands of each customer. Asteros solutions are implemented on the basis of world practice – ITIL/ITSM methodology, and have withstood the test of time, successfully meeting the need of a multitude of clients. The main advantage of using Asteros service solutions is that they allow organizations to save time and money. Clients immediately gain the opportunity to utilize a range of services, fine-tuned management processes, and technical support centers. And this leaves all the control levers with the client.
As an out-of-the-shelf service solution, Asteros offers clients the use a Service Support & Information Center. This is a scalable, geographically distributed information, support and maintenance solution for the delivery of the tailored IT services. The Service Support & Information Center includes:
- service model – determines the scope, dimensions, quality and method of service delivery for each of the client’s facilities
- single IT service organization – delivers Asteros resources and provides essential services to clients where necessary
A high level of reliability and quality of services is achieved due to the multi-purpose use of specialized IT solutions and Asteros expertise, including:
- a single catalogue of IT-service solutions
- management and delivery processes for IT services
- automated systems for providing IT services
- IT outsourcing competence centers
- Asteros and partners own network of service centers
- Asteros single point of contact, working all year round (24õ7õ365)
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