System Maintenance

Asteros offers turnkey integrated IT maintenance services as well as post-warranty support and development for all of your systems including hi-end equipment. Our service technologies including stock management, partnerships and vendor relations are based on common ITIL/ITSM standards.

Asteros technical supports works 24/7/365 and accepts tickets over email, phone, fax and web interface. We advise our customers and resolve incidents remotely and on site.

A typical maintenance solution includes the following services:

  • Single hotline for all systems under maintenance
  • Expert advice to customer's IT department on system functionality
  • Warranty and post-warranty support services for application software, IT and engineering systems, information security systems, telecommunications and telephone systems supplied by Asteros or third-party vendors
  • Client's system status monitoring
  • Scheduled system maintenance
  • Remote and on-site functional incident troubleshooting and escalation
  • On-demand system upgrades and integration with other customer systems; system migration and project-related activities

On top of core maintenance service package, Asteros delivers:

  • "IT infrastructure management" service integration with client's existing service desk
  • Workplace and printer and copier fleet support
  • Client data center systems and applications hosting and support; client's equipment maintenance
  • Client system and application integration
  • Spare parts and supplies
  • IT infrastructure upgrade and complete redesign

IT maintenance outsourcing is popular with large enterprises and businesses with extensive branch networks including banks, insurance and transportation companies, telecommunications carriers, retail networks, governmental authorities and manufacturing holdings.

Asteros has a strong background in enterprise IT maintenance and support proven by positive feedback and long-term cooperation with the largest Russian and international enterprises:

  • Nationwide IT infrastructure maintenance for Sun InBev (3000 workplaces and more than 10 local data centers)
  • Outsourcing services in partnership with IBM (Sun InBev IT infrastructure maintenance)
  • IT solutions maintenance for Nokian Tyres (data centers, structured cabling systems, TV broadcasting)
  • Data network and IT environment maintenance for Nosta OHMK
  • Engineering and IT infrastructure maintenance for PriceWaterhouseCoopers

Thank you for your interest in the Asteros Group!

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