Call Centers

Asteros is a Top-3 supplier of call-center solutions in Russia. In 2009, we delivered the largest ever call-center in Russia for MegaFon (CNews). Asteros has strong expertise in call center deployments based on technologies of the leading call center vendors, Avaya and Cisco. This helps us ensure that our solutions meet all customer requirements to modern call centers in various industries and verticals.

Asteros delivers the following call center services and solutions:

  • Consulting:
    • Technical call center audit
    • Telecommunication systems and call center development concept design
    • Creating project documentation
  • Delivery and deployment:
    • Turnkey call centers based on Avaya and Cisco technologies
    • IVR systems with voice recognition and voice synthesis
    • Automated outbound communication systems
    • Agent schedule management systems
    • Real-time voice analysis and emotion extraction systems based on eXaudios technologies
    • Avaya and Cisco telephone products
    • DECT micro-cellular communications systems
  • Development and customization:
    • Development and deployment of Asteros Contact solution to improve customer service efficiency
    • Call center integration with customer's enterprise information systems (banking and processing systems, information and referral databases or billing systems)
  • Maintenance:
    • Comprehensive technical support of telecommunication systems and call centers including phone/e-mail support and fully outsourced technical support

Asteros offers strong expertise and competence highly valued by many banks and telecommunication companies.

Thank you for your interest in the Asteros Group!

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