Call Centers

The Asteros Group has comprehensive experience of constructing intelligent call-handling centres based on solutions by the world’s leading manufacturers: Avaya, Cisco, and Genesys. This allows us to satisfy all customer demands placed on modern call- and contact-centres in different segments and industries of the market.

Asteros services for the creation of call-handling centres:

• Consulting:
  • technical auditing of contact-centres;
  • concept-design for the development of communication systems and call centers;
  • creation of project documentation.
• Delivery and implementation:
  • call-handling centers of any complexity;
  • interactive voice response (IVR) systems with speech recognition and voice synthesis;
  • automatic outbound call-back systems;
  • systems for recording conversations and assessing the quality of operator’s work;
  • work schedule management systems for operators.
• Development and customization:
  • development and implementation of specialized solutions for improving the performance of customer services – the Asteros Contact solution;
  • integration of data centers with client’s corporate information systems (banking and processing systems, I&R databases, and billing systems).
• Technical support:
  • service support for communications systems and call centers of any type – from telephone/email consultations to outstaffing.

Asteros offers clients its experience and expertise, which many companies in the banking and telecommunications sectors have already benefited from. A joint project between Asteros and Avaya for Tinkoff bank, in which a distributed contact-centre was created on the basis of Avaya solutions and integrated with the CRM-system, was, according to CIO magazine, one of the best IT projects in the financial sector for 2006-2007.

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