IT Service Management

Asteros Consulting delivers the following IT Service Management services:

  • Design of IT development strategy
  • Audit, deployment and automation of IT management processes based on ITIL process approach
  • Deployment of IT infrastructure and application monitoring systems
  • Organizational support for and automation of cloud computing management systems
  • Automated IT service management systems (SaaS solutions for ITSM)

Asteros Consulting is an authorized partner of BMC Software, HP and Microsoft providing multi-vendor automated ITSM solutions and innovative software platforms for IT service management automation:

  • BMC Remedy ITSM Suite
  • Service Manager
  • Microsoft System Center Service Manager

Integrated approach to problem solving, highly skilled team and innovative IT management practices enable Asteros to bring significant benefits to its clients in the area of IT management including the following:

  • Increased performance of business users thanks to:
    • Improved IT service quality
    • Agreed IT service availability and stability
    • Agreed IT maintenance timeframes
  • Reduced losses from IT infrastructure downtime thanks to:
    • Reduced business application downtime
    • Guaranteed time-to-resolution service level agreements for IT infrastructure failures and outages
  • Reduced costs and increased manageability of IT operations, support and development processes thanks to:
    • IT resource optimization (including human resources) and efficient management of employee roles, accountabilities, responsibilities and authorities
    • IT service management standardization, regulation and automation

Thank you for your interest in the Asteros Group!

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